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Q: My head is ____ (big, small, etc.) How do I know what product will fit me best?
A: Excellent Question! All of our knit pom hats fit based on age. Adult pom hats fit best for 22+ inch head circumference. Adults who have a smaller head, up to 21 inch head circumference would fit best in a Youth/Adult Small Pom Hat. Slouchy beanie are for teen and adult sized heads.
Q: I wear my b.e.happe knit pom beanie all the time! How do I clean it?
A: Wool-based knitwear does not require washing due to anti-microbial components. If washing is needed, it is recommend that you spot clean the body of the knit hat with lukewarm water. Lay the knit hat flat to dry and avoid stretching or wringing of knit beanie. Knitwear may pill as a natural result of friction. Carefully use a sharp scissors to remove any unwanted fuzz from the knit hat.
Q: What is the turnaround time?
A: All knit pom hats and slouchy beanies in the shop are ready to ship. Orders will be shipped within 72 hours after payment is received Monday-Friday.
Q: Where are the knit pom hats and slouchy beanies made?
A: All of our b.e.happe beanies are handmade in the U.S.A. b.e.happe has a team of woman from across the U.S. to help make our products. This is an important aspect of b.e.happe, as I (Brooke) started to crochet when I transitioned from a medical professional to a stay at home mom of three. These women can be working moms- they knit from home, so they can take care of their children while earning an income to support their families.
Q: Do you ship internationally?
A: Yes! We do! As you go through the checkout process you will be able to select your international shipping option! For international customers, please be advised that b.e.happe is not responsible for any potential customs fees.
Q: How quickly can I get my b.e.happe hat into my hands?
A: We want nothing more than for you to get your new b.e.happe into your hands ASAP! Orders will be shipped within 72 hours after payment is received Monday-Friday. Shipping typically takes 5-7 business days.
Q: My order says delivered but I don't have the package. What do I do?
A: Unfortunately, once the item is shipped by b.e.happe we are unable to control or assist in the process of of delivery. If your order says delivered but you don't have your b.e.happe item...first, we suggest you contact your local post office to see if they have any insight. If that doesn't work, we find that submitting a lost package claim through the carrier's website. If you can't track down the package within 5 days, please contact us for the next steps!
Q: Where can I buy b.e.happe?
A: Destination #1 is here on the website. But if you're eager to see us in the wild, or want to try an item on, use the chat feature down in the bottom corner of this page and let me know the region you are in!
Q: I want to carry b.e.happe in my store! What should I do?
A: Apply for wholesale here!
Q: I want to be part of your team! Are you hiring?
A: Possibly! We are always accepting applications for knitters and crocheters. If we are not actively adding to our team at the time of the application, we will keep it for future reference!